Simply select your preferred design, choose the metal and ring size, and click “Add to Bag” to proceed to checkout. For custom-made pieces, we recommend reaching out to us directly via WhatsApp or Instagram for one-on-one guidance before ordering.

If your order hasn't entered production yet, we’re happy to help make adjustments. Please contact us as soon as possible with your order number and request via email or DM.

Yes — creating personalized, meaningful jewelry is at the heart of Noctis Glow. From selecting the perfect lab-grown gemstone to engraving your initials or designing from scratch, our design specialists are here to turn your vision into reality.

• Consultation — Share your inspiration and preference.
• Sketch Phase — We develop a design sketch for your feedback.
• 3D Rendering — Upon approval, we create a 3D digital mockup.
• Creation & Delivery — Your piece is handcrafted and delivered with care.

Yes. We require a non-refundable deposit before starting the design process. This covers initial design and consultation work and will be credited toward your final order.

You can refer to our online size guide, or contact us for a free printable sizing chart. For extra peace of mind, we recommend visiting a local jeweler for professional sizing.

Some of our designs can be resized depending on the style and metal. Please contact us to confirm if resizing is possible for your specific piece.

We ship worldwide, with free standard shipping on all orders. Express and insured delivery options are also available at checkout.

• In-stock items: Ship within 3–5 business days.
  
  Made-to-order pieces: Ship within 3–4 weeks depending on complexity.
  
  We’ll email you tracking details once your order is dispatched.

We accept returns for non-custom, unworn pieces within 14 days of delivery. Items must be in original packaging and condition. Custom orders are non-refundable unless there is a quality issue.

Exchanges are possible for non-custom items in new condition. Please reach out within 14 days of receiving your item and we’ll help guide the process.

Once your return is approved and received, refunds are processed within 3–5 business days to your original payment method.

Yes. All Noctis Glow pieces come with a one-year craftsmanship warranty covering manufacturing defects. This does not cover damage from wear and tear, improper care, or accidents.

Yes — whether it's resizing, polishing, or replacing a missing stone, our team is happy to assist. Contact us with photos and details for a repair quote.

To preserve its shine, clean your piece gently with a soft cloth and avoid harsh chemicals or impact. Store in a fabric-lined box when not in use.